FAQs | Exceptional Health Primary Care Brandon, FL

Answers to Your Questions

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Appointments & Access

Do I need a referral to become a patient?

No referral is needed. You can book directly online through our CharmHealth portal or call our office at (813) 655-0859.

Are you accepting new patients?

Yes! We are currently accepting new patients. Appointments are required — walk-ins are not accepted at this time.

How do I schedule an appointment?

You can book online 24/7 through our CharmHealth patient portal, or call our office during business hours at (813) 655-0859.

Do you offer same-day appointments?

We do our best to accommodate urgent needs. Same-day or next-day appointments may be available. Call our office for availability.

What are your office hours?

Monday–Friday: 9:00 AM – 5:00 PM. Saturday: By appointment. Sunday: Closed.

Insurance & Pricing

Do you accept insurance?

We currently accept self-pay patients while actively working to add insurance plans. Please check our pricing page or call for updates.

What are your self-pay prices?

New patient visits are $100, follow-up visits are $75, telehealth visits are $65, and annual physicals are $100. View our full price list on the Pricing page.

When is payment due?

Payment is due at the time of service. We accept cash and major credit/debit cards.

Is there a no-show fee?

Yes. A $25 no-show/late cancellation fee applies to missed appointments without at least 24 hours notice.

Are lab tests included in the visit price?

No. Laboratory testing is priced separately and billed by the external laboratory facility. Vaccine costs also vary separately.

Services & Care

What services do you provide?

We offer adult primary care, preventive wellness visits, sick visits, chronic disease management (hypertension, diabetes, cholesterol), weight management, headache/migraine care, neuropathy evaluation, post-stroke primary care, telehealth, and more.

Do you provide specialty services?

We are a primary-care practice. We provide primary-level evaluation and management and coordinate referrals to specialists when specialty care is needed.

Can you manage my blood pressure and diabetes?

Yes. Chronic disease management — including hypertension, type 2 diabetes, and high cholesterol is one of our core services.

Do you prescribe weight-loss medications?

Prescription weight-management medications may be appropriate for some patients after a comprehensive evaluation. This is discussed during your initial weight management visit.

Can you order lab work?

Yes. We order appropriate lab work and review results with you. Lab fees are billed separately by the external laboratory.

Telehealth

What is telehealth?

Telehealth allows you to have a video visit with your provider from your smartphone, tablet, or computer from anywhere with internet access.

How much does a telehealth visit cost?

Telehealth visits are $65 per visit.

What conditions can be treated via telehealth?

Follow-up care, chronic disease management, medication management, lab result review, mild acute conditions, and weight management follow-up are often appropriate for telehealth.

Is telehealth secure?

Yes. We use a HIPAA compliant, secure platform to protect your privacy during virtual visits.

Policies

What is your cancellation policy?

Please cancel or reschedule at least 24 hours in advance. A $25 no-show/late cancellation fee applies to missed appointments without adequate notice.

How do I access the patient portal?

Our practice uses the CharmHealth patient portal. You can access it at charminhealth.com or through the link on our website.

Can I get prescription refills between visits?

Established patients may request refills. Certain medications including controlled substances require an in-office visit for refill evaluation.

What should I do in a medical emergency?

Call 911 or go to the nearest emergency department immediately. We are a primary care practice and are not equipped to handle medical emergencies.